Skip to content
Work Industrial

From technical documentation to operational support

Applied AI RAG Field service
Ruolo
AI system design
Mercato
International
Durata
9 months
Team
5 people
01 — The challenge

The knowledge existed. It was simply unreachable.

Documents in different formats and languages, overlapping versions, no reliable way to know which revision applied to a specific machine.

The non-negotiable requirement was traceability: every answer had to cite its exact source.

02 — Approach
01

Normalisation

Structured extraction from PDF and CAD, with version and model as metadata.

02

Verifiable retrieval

Answers always anchored to citable passages, never free-floating.

03

Field use

An interface built for tablets, partial offline and busy hands.

Technology
AzureLLM orchestrationOCRPythonEvaluationVector store
Let’s talk

A similar project to tackle?

Get in touch