Knowledge base
Product, process and internal documentation gathered into a single, queryable source.
Work
B2B
Customer Service AI Agent
Whether it is a chatbot guiding users through a B2C e-commerce or an agent supporting international technical operators maintaining a complex piece of industrial machinery in a B2B context, our proprietary agentic solution delivers the same result: the maximum optimisation of processes.
The benefits are clear: it replies in any language, depending on the language it is addressed in; it answers 24/7, dramatically reducing direct calls to the manufacturer’s support desk; it handles multiple requests at once, unlike a call centre limited by the number of human operators; it produces real-time analytics on the nature of the requests handled, flagging statistical anomalies around specific products or services.
AI & Automation
Product
Chatbot
- Market
- Europe
- Implementation time
- 1 month
- Team
- 3 people
- Integration complexity
- low
01 — The challenge
Twelve modules that felt like twelve products.
Each team had built its own components: tables, filters and forms behaved differently depending on the screen.
The priority was not aesthetics but predictability: lowering the cost of every new feature.
02 — Approach
Agent design
Conversational flows for both end customers and internal technical operators.
Analytics
Real-time reporting on the nature of the requests, with anomaly detection.
Technologies
Accessibility